Need Help or just trying to figure out Duby? We collect the most common questions and answers and provide a variety of ways to contact us. Speak freely.
Everything you share is called a Duby and is passed to users nearest you. The users who receive the Duby can pass it on or put it out, but how many people it gets passed to each time depends on your Influence. The more popular your Duby’s are the more people they are passed to next time.
You can send a Private Duby by visiting another user’s profile page and selecting “CHAT“.
You may also “Reply” to another users private message to you, from your Activity page, but only if they have sent you a private message in advance.
Duby messages are sent with an image attached. Uploading or taking a picture then adding text by touching the ABC✍ in the top right hand corner of the screen.
NOTE: In order to send private messages between users requires that users be following each other. This is for your protection to prevent spam and allow for blocking of users by simply unfollowing.
Yes! Dubys that are “shared with you” by users near you appear on your Home Screen. However, in the Search Screen you can pass Dubys to users near you that are from anywhere in the world and start a new trend in your area.
Go to search and enter #vid to see all of the most recent Duby videos.
A Duby Update is a Private Message sent to all of your followers (versus sent anonymously to users nearby like a regular Duby).
Private Dubys, whether sent to all followers or just one other user, expire (12 seconds), and are completely private… think Snapchat style.
In your Activity page, touch the side that says “Following”;then Touch “New Update”;Choose which mode you would like to use to capture your Update.. Camera, or Photo Library. After taking or uploading a photo, Touch the ✍ Writing Hand emoji in the top right hand corner. Type what text you would like to use in 40 characters or less and hit “Done”. Finally, touch the ➡️ Right hand Arrow in the bottom right hand corner of the page to send
Your Update will send to all or a large amount of your followers depending on how many you have. If you have over 1,000 followers your Update will not go to all of them.
Your Update will appear on top of the Updates page.
If you have a 🔥 (Fire)Emoji on your Update line, You have a Duby on the Trending page
If you have a 🏆(Trophy)Emoji on your Update line, You have a Duby in the Top 10 on the Trending page
If another user has a special 😎Stoney smiley face Emoji, This person is in your Sesh (MySesh Profile page)
Audio problems are usually just the mute switch on the side of an iPhone or a broken speaker. If not, let us know and we will fix it.
As of May 6th, 2016 Duby has been upgraded to be more secure. Versions affected: Apple 2.1.0 and Android 4.8.3
We continue to strengthen the security of our apps to protect our users, but sometimes fixing one problem leads to unexpected others.
There were a small number of users that were using usernames with invalid characters, like a space, and even uppercase characters that are relics from the early days of Duby.
UPDATE: May 8th, 2016 4:20PM Denver, Colorado
All usernames that used invalid characters have been changed for you, as follows:
- If your username had spaces they became “_” underscore characters.
- If your username had uppercase characters they have been changed to lowercase.
- If the lowercase version of your username already existed, your username will have an “_” underscore character at the end of your username.
How do I know if my username was changed?
- Open Duby and request a password reset from the login page.
- Your username will be shown in the email you receive. If it changed then make sure to use this one!
If you are still having problems, please be aware of the following:
- Most common support issue is misspelled email addresses. Just shoot us an email to check it…
- New security measures require users to logout and log back in if you are using an older version.
For quick support: Please send an email to firstname.lastname@example.org and please include your Duby Username and Email Address.
From your profile page, you will see an option for MySesh. Touch this item, and a box will open up with 4 people in it. These people will change as you use the app. The people that appear in this box, labeled 1,2,3,& 4, are the 4 people that you interact with the most in app. When you comment, tag/mention, and follow other users in the app, these actions will place your favorite people in your MySesh box. Touch any of these users avatars, and you will be redirected to their profile page.
Being a daily user and creating great Dubys will give you the best chance of being Featured.
A Featured Duby is the best Duby of the day. It can be an image or video, and is hand selected by the Duby staff daily.
You will be notified in app via your notifications screen, and the Duby that gets featured will be watermarked
Featured Dubys are rewarded with a Boost to your Personal Influence for the day!
Users can ensure complete anonymity by using a username and avatar image that do not reveal any identifying information. Some users may wish to use their name/pseudonym and real photographs, this is at the discretion of the user.
The best Dubys are high quality, well lit, and show you (and friends) in your natural environment so other users can see what using Cannabis looks like to you. Originality is key to trend and, of course, show pictures containing cannabis.
Personal Influence – Represents how many users you pass Dubys to. It increases or decreases depending on your activity and popularity.
Duby Influence – How many users a duby has been shared with. It increases by users passing the duby, but will never decrease.
If you’re experiencing crashes, please try the following:
- Please make sure you have the latest version. – Update Duby Now
- Try deleting the app and reinstalling it.
- If the problem persists please let us know so we can fix it for you!
iOS / Apple devices
- Go to you profile page
- In the top right hand corner of your profile page, touch the settings button (vertical ellipsis) ⋮ ,on your profile page
- Scroll down to Support
- Select; About Duby
- Remove Account
- You will be prompted before your account is completely gone. Are you sure you want to remove your account permantly? YES/NO
Android / Google Play devices
- Go to your profile page
- In the top right hand corner of your profile page; touch the (vertical ellpsis) ⋮ ,on your profile page
- Scroll down to; Account
- Select delete account
- Check the box that asks you Are you sure you want your account deleted?
- Hit Delete account button
This probably means you are using an iPad. The duby app does not officially support the iPad at the moment and therefore it will run in iPhone mode which can cause images to look pixelated.
Images uploaded from an iPad will be in low resolution until we have developed the official iPad version.